Privacy Policy

Introduction

Teravendor SARL ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, use our services, or interact with us in any way. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

The data we collect includes personal information you provide directly to us and information we collect automatically when you use our website and services:

• Contact Information: Name, email address, phone number, company name, and business address
• Business Information: Company details, business registration information, and industry sector
• Communication Data: Messages, inquiries, and correspondence sent to us
• Website Usage Data: IP address, browser type, device information, pages visited, and interaction data
• Technical Data: Cookies, session data, and website analytics information
• Transaction Data: Order details, payment information, and delivery addresses (when applicable)

How We Use Your Information

We use your personal data for legitimate business purposes based on the following legal bases under GDPR:

• Contract Performance: To provide wholesale services, process orders, and fulfill our contractual obligations
• Legitimate Interests: To improve our services, conduct business development, and maintain customer relationships
• Legal Compliance: To comply with applicable laws, regulations, and legal requirements
• Consent: For marketing communications and non-essential cookies (where required)

Specifically, we use of your data to respond to inquiries, provide customer support, process business transactions, improve our website and services, send relevant business communications, and ensure compliance with legal and regulatory requirements.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (hosting, analytics, payment processing)
• Business Partners: Suppliers and logistics partners necessary to fulfill your orders
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with appropriate safeguards)

International Data Transfers

As we operate across Europe, your data may be transferred to and processed in different European Union countries. When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact information and business correspondence are typically retained for 7 years after the last interaction. Website analytics data is retained for 26 months. Marketing consent records are kept until withdrawn plus 3 years for compliance purposes. You may request deletion of your data subject to our legal obligations and legitimate business interests.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission, regular security assessments, and staff training on data protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have processed your personal data in violation of applicable data protection laws. In France, the relevant supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL). You can contact CNIL at www.cnil.fr or by mail at 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France.